Refund policy

We offer a 30-day return and refund guarantee. The terms below explain how returns and refunds are handled for physical products and digital game codes.

Physical products

You may request a return within 30 days of receiving your order.

For a change-of-mind return, the item must be unused, in the same condition in which you received it, and returned with its original packaging and accessories. Proof of purchase is required.

If an item arrives damaged, defective, incomplete or incorrect, contact us as soon as possible and within 30 days of delivery. Please include your order number and clear photos or other evidence of the issue so that we can resolve it promptly.

Starting a return

Email support@digistoresg.com with your order number and reason for the return. We will review the request and provide return instructions. Please do not send an item back before receiving those instructions.

Return shipping

For approved change-of-mind returns, the customer is responsible for return shipping costs. If the product is damaged, defective, incomplete or incorrect, DigiStoreSG will provide return instructions and cover reasonable return shipping costs where a return is required.

Inspection and refunds

We will notify you after we receive and inspect the returned item. If the return is approved, the purchase price will be refunded to the original payment method. Please allow 5 to 10 business days after approval for your bank or payment provider to process the refund.

Items returned used, damaged by the customer, incomplete or outside the 30-day period may be declined or may receive a reduced refund where permitted by law.

Digital game codes

Digital game codes are delivered electronically by email and do not require physical shipping. All game codes sold by DigiStoreSG are region-free.

You may request cancellation and a full refund before a digital code has been sent. Once a code has been sent or revealed, it cannot be returned or refunded for change of mind because it is a unique digital product that cannot be recalled.

If a delivered code is invalid, has already been redeemed, or is not as described, contact us within 30 days of delivery with your order number and a screenshot of the error message. We will investigate and, when the issue is verified, provide a working replacement or a refund.

Exceptions

Gift cards and products marked final sale are not eligible for change-of-mind returns. This does not limit any rights you may have for products that are faulty, incorrectly described or otherwise protected under applicable Singapore law.

Contact

Email: support@digistoresg.com
WhatsApp / Phone: +65 8584 1708
Business hours: Monday to Friday, 9am to 6pm Singapore time